About the Workshop:

This course is intended for staff working either part time or full time in the dispensary, requiring training in review of the patient’s use of medicines. The course covers a whistle-stop tour of the BNF highlighting the key areas where counselling regarding administration is vital. Communication skills are also covered to ensure that patients who are most at risk are given clear instructions to assist concordance with their medication regimen.

This course supports the content of the Buttercups Training NVQ2 or Equivalent course, but candidates need not be enrolled with Buttercups Training to attend.

Workshop Structure:

• Introduction to communication, patient counselling and DRUM reviews
• Workshop Activities: Group work involving delivering information, counselling points for commonly prescribed products, DRUM documentation and case study
• Duration – 2.5 hours approx
• Course leaders are Buttercups Training Assessors

At the end of the workshop students will be able to:

• State legal and ethical issues relating to confidentiality and understand how this affects patient counselling and medication reviews
• Communicate effectively when counselling patients
• Understand the term DRUM
• Conduct DRUM reviews to meet the requirements of the Dispensary Services Quality Scheme
• Identify concordance and compliance problems and act appropriately

All subjects covered meet the requirements of the Dispensary Services Quality Scheme

To book please contact Buttercups Training on 0115 937 4936 or email training@buttercups.co.uk with your details.

Courses can also be run within your practice or at a venue close to you; please email us with your contact details and preferred location, as courses can be organised.

About the Workshop:

This workshop provides an entertaining introduction to the development, implementation and evaluation of SOPs in the practice. Candidates will be able to understand what SOPs are, the importance of SOPs and the information which should be included in an SOP.

Workshop Structure:

• Introduction to SOPs: Includes the information required for SOPs and why they are necessary
• Workshop activity – writing an SOP for a task set by the facilitator
• Duration – 2.5 hours approx
• Course leaders are Buttercups Training Assessors

At the end of the workshop students will be able to:

• Decide on an appropriate format for SOPs
• Write good SOPs which will be of use i.e. not a set of documents designed to sit on a shelf and become dusty!
• Write SOPs that will be able to be used for training
• Understand how SOPs can contribute to incident/error investigations

All subjects covered meet the requirements of the Dispensary Services Quality Scheme.

To book please contact Buttercups Training on 0115 937 4936 or email training@buttercups.co.uk with your details.

Courses can also be run within your practice or at a venue close to you; please email us with your contact details and preferred location, as courses can be organised.

About the Workshop:

This is an interactive workshop relating to the causes and psychology of errors, with emphasis put on the fact that we are all human, but can minimize the occurrence of errors through SOPs etc.

Workshop content:

• Students will be introduced to the concept that errors happen, but by investigating them the cause can be identified
• Students will review the dispensing process and consider systems to reduce risk
• Students will consider the issues to be addressed e.g. training, teamwork and individual performance
• Students will learn what error traps can be put in place to reduce risk
• Course leaders are Buttercups Training Assessors

At the end of the workshop students will:

• Be able to list why errors occur
• Be aware of the required documentation to reduce risk
• Be able to analyse causes of critical incident
• Understand how ‘near miss’ reports can reduce risk

All subjects covered meet the requirements of the Dispensary Services Quality Scheme.

To book please contact Buttercups Training on 0115 937 4936 or email training@buttercups.co.uk with your details.

Courses can also be run within your practice or at a venue close to you; please email us with your contact details and preferred location, as courses can be organised.

About the Workshop

This workshop is intended for staff working in a dispensary in a Dispensing Doctors’ practice requiring an understanding of Controlled Drugs.

Objectives:

• To review the current legislation and good practice guidance relating to Controlled Drugs in primary care
• To reflect on the way CDs are handled in your practice and consider how this could be improved

Session Plan:

• Introduction and objectives
• Classification of CDs and SOPs
• Travelling abroad
• Practicalities: Receipt, Supply, Destruction
• Discrepancies
• Reflective activity

Course leaders are Buttercups Training Assessors

To book please contact Buttercups Training on 0115 937 4936 or email training@buttercups.co.uk with your details.

Courses can also be run within your practice. Please contact Buttercups Training for further details.

About the Workshop

This workshop is intended for staff working in a dispensary in a Dispensing Doctors’ practice requiring an understanding of the Drug Tariff.

Session Plan – the session is roughly split into two parts:

• Part 1: Black list, SLS, ACBS, Special Containers, Calendar Packs, Rx Charges, Endorsement, Other Prescribers & Formularies
• Part 2: Appliances, Chemical Reagents & Hosiery

By the end of the workshop, delegates will:

• Have a good working knowledge of the Drug Tariff
• Be able to verify whether prescribed items are permitted on NHS prescriptions
• Know how to endorse prescriptions
• Know how to counsel patients prescribed elastic support hosiery

Course leaders are Buttercups Training Assessors

To book please contact Buttercups Training on 0115 937 4936 or email training@buttercups.co.uk with your details.

Courses can also be run within your practice. Please contact Buttercups Training for further details.

About the Workshop:

This course is aimed at any staff working full or part time in the practice. The course covers the key points of Health & Safety, Customer Service and Teamwork in a surgery environment. The course supports the content of the NVQ2 or Equivalent course and also promotes continuing professional development.

Workshop structure:

• Introduction to Risk Assessment
• Delivering Information
• Working as a Team
• Workshop Activities – Group work involving Teamwork Activity, Customer Service, Conduct a Risk Assessment

At the end of the workshop students will:

• Conduct a risk assessment
• Work as a team
• Offer appropriate customer service

All subjects covered meet the requirements of the Dispensary Services Quality Scheme.

To book please contact Buttercups Training on 0115 937 4936 or email training@buttercups.co.uk with your details.

Courses can also be run within your practice or at a venue close to you; please email us with your contact details and preferred location, as courses can be organised.

"Staff at Buttercups Training are approachable, helpful and supportive. The availability of the helpline in the evenings and at weekends has contributed greatly to the progress I have made through the Dispensing Assistant's Course. It has been very useful to me to have access by phone at these times to qualified and knowledgeable staff for advice and guidance."
- Pauline Brownlow, Market Cross Surgery

"With the new legislation covering Dispensing Doctors' assistants, it was essential we found a distance learning course which was appropriate to our team. The course offered by Buttercups Training was well designed, with appropriate learning outcomes, and offered an excellent level of support when and as required, with good access to modules for CPD. I would happily recommend Buttercups Training as a training provider, our experience of them has been very positive."
- Nigel Atkin, Practice Manager for Barlborough Medical Practice

"I left school at 16 with no qualifications and the thought of studying really frightened me. I've worked for seven years as a dispenser. When I received the course from Buttercups Training I didn't open it for a week until I had spoken to the student coordinator there. I was encouraged by Sally to look through the modules. Six weeks on I can honestly say my concerns and worries were unfounded. The modules are incredibly easy to follow. The support from Buttercups Training is excellent."
- Lisa Acey, Brough Surgery