Customer Service for Healthcare Professionals Course
| Course Details |
| Entry Criteria: |
No previous qualifications are necessary, but you must be working in a customer service role |
| Cost: |
Paper-based course price:
£155 (Exc VAT) |
Online course price:
£125 (Exc VAT) |
| Course Duration: |
12 months |
| Qualification: |
This course provides the Buttercups Certificate in Customer Service for Healthcare Professionals |
| Enrolment Packs: |
Click the link to view the enrolment pack for the Customer Service for Healthcare Professionals Course
|
Customer service is vital in any organisation; however, its key position is often overlooked.
It is the best marketing strategy a company can possess.
Our Customer Service Course will develop you, or your staff, to become customer service champions, demonstrating that customer service should be honest, simple and straightforward, free from jargon and ambiguity.
If you want to become a dynamic, customer service based organisation that can see the bigger picture and provide exceptional service, enrol right away.
The Course Content
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Core modules - the backbone, dealing with everyday customer service essentials
Here, a broad spectrum of strategies are dealt with; from answering the phones, to listening to the client, and keeping the promise to go the extra mile even when there is no financial gain.
- Communicate using customer service language
- Follow the rules to deliver customer service
Optional modules - offering scope for specialisation
In conjunction with the core modules, up to four optional modules may be completed. They cover various aspects of customer service, such as dealing with complaints, offering incentives to your best customers and face to face interaction.
- Resolve customer service problems
- Deal with customers face to face
- Deliver reliable customer service
- Develop customer service relationships
This Course Will Help To...
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Detail the importance of world-class customer service and enable the candidate to promote a positive impression of themselves and their organisation.
How is this course delivered?
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All our courses are delivered by distance learning. This course benefits from a dedicated website where candidates can view and and download course materials. Of course, you can still choose the paper-based version and submit homework by post if preferred.
Support
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As well as online access to results and our FAQ section, candidates can talk to dedicated tutors 24/7