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The Healthcare Assistant Course

Course Details
Entry Criteria: Employment in a registered UK pharmacy, working both behind the counter and in the dispensary
Cost: Paper-based course price:
£260 (Exc VAT)
Online course price:
£190 (Exc VAT)
Course Duration: 12 months

This course provides the GPhC accredited Medicine Counter Assistant Course and the GPhC accredited Dispensing Assistant Course (Level 2 Equivalent).

Enrolment Pack: Click the link to view the enrolment pack for the Healthcare Assistant Course

The Healthcare Assistant Course has been designed for colleagues whose role requires them to undertake a number of activities within the pharmacy. The course comprises both the Medicine Counter Assistant and the Dispensing Assistant (Level 2 Equivalent) qualifications, accredited by the GPhC.

Busy pharmacies often require support staff who are qualified to work behind the counter, as well as in the dispensary. The Healthcare Assistant Course develops confidence behind the counter and in the dispensary, providing the appropriate skill mix to prepare for the challenges of both roles.

The Course Content

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  • Module 01: Working in the Pharmacy Team
  • Module 02: Communicating with Pharmacy Customers
  • Module 03: The Role of the Medicine Counter Assistant
  • Module 04: Law, Regulations and Health and Safety
  • Module 05: Receiving a Prescription
  • Module 06: Giving out a Prescription and Patient Counselling
  • Module 07: Pain and Analgesia
  • Module 08: The Drug Tariff
  • Module 09: Coughs and Colds
  • Module 10: Controlled Drugs
  • Module 11: Gastrointestinal Problems
  • Module 12: Assembling a Prescription
  • Module 13: Calculations
  • Module 14: Summer and Travel Medicines
  • Module 15: Ordering, Receiving, Storing and Issuing Stock
  • Module 16: Ears, Eyes and Mouth
  • Module 17: Skin, Hair and Feet
  • Module 18: Medicines for Veterinary Use
  • Module 19: Women's Health
  • Module 20: Healthy Lifestyles
  • Module 21: Dispensing Errors

This Course Will Help to...

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Develop confidence at the counter, whilst improving product knowledge. It will also provide the Healthcare Assistant with skills and knowledge regarding legal aspects and procedures within the dispensary.

How is this Course Delivered?

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All our courses are delivered by distance learning. This course benefits from a dedicated website where candidates can view and download course materials and complete tests online with immediate feedback. Of course, you can still choose the paper-based version and submit homework by post if preferred.


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As well as online access to results and our FAQ section, candidates can talk to dedicated tutors 24/7

Continuing Professional Development

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At Buttercups Training we're confident that when you've completed your course you'll want to keep your new-found knowledge up to date. For candidates achieving the Healthcare Assistant Course we'll offer you free membership to our Academy for Medicine Counter Assistants online so you can re-visit modules, check on new POM to P developments and keep abreast of the OTC news.

Buttercups Training Ltd | Registered in England & Wales | Company Number: 3027611 | 1-2 The Courtyard, Main Street, Keyworth, Nottingham, NG12 5AW